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Hotel Customer Service Training

Good Customer Relations is a vital component part of success in the hospitality industry. Well trained staff will enhance the reputation of hotels and leisure facilities. Our training offers an opportunity for students to develop skills in this growing sector. Below are some of the key skills that will be delivered:

Reception
  • Welcome

  • Appearance

  • Voice

  • Telephone manner

  • Communication

Housekeeping
  • Cleanliness

  • Customer needs

  • Room facilities

  • Linen management

Dining Room
  • Table layout

  • Waiting at table

  • Serving food and drink

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